Randle Decorating Services

These Terms & Conditions apply to quotations, bookings and decorating services provided by Randle Decorating Services (“Randle Decorating Services”, “we”, “us” or “our”) to the customer (“you” or “your”).

By accepting our quotation or confirming a booking, you agree to these Terms & Conditions.

Where you are a consumer, nothing in these Terms & Conditions affects or removes any legal rights you have under applicable consumer law.

1. Quotations

1.1 All quotations are based on the information available to us at the time the quotation is prepared, including the condition of the property and the scope of works discussed.

1.2 Quotations are valid for 14 days from the date of issue unless otherwise stated.

1.3 A quotation is based on the scope of work specifically described in the quotation. Any work, materials, preparation or services not expressly included are excluded.

1.4 The quotation may be revised where the scope of work changes, where additional work becomes necessary due to site conditions, or where circumstances arise that could not reasonably have been identified when the quotation was prepared.

1.5 Where additional work is required, we will explain the reason and, where reasonably practicable, obtain your agreement to the additional cost before carrying out the work.

2. Paint and Materials

2.1 Unless expressly stated otherwise, quoted prices exclude paint and other materials.

2.2 Material prices are subject to change and additional products may be required depending on the condition of the surfaces and preparation requirements discovered during the works.

2.3 Unless otherwise agreed, quotations are based on the use of trade-quality decorating products, such as Dulux Trade or equivalent professional products, rather than retail versions.

2.4 Where you request a different product, specification or finish from that allowed for in the quotation, any resulting additional cost may be charged separately.

3. Preparation and Condition of the Property

3.1 Our quotation assumes that the property and working areas are reasonably clear, accessible and suitable for the agreed works.

3.2 You are responsible for removing small items, wall decorations, ornaments, valuables, personal belongings and other loose possessions from the working area before we commence.

3.3 Where possible, furniture should be moved to another room. Larger furniture that cannot reasonably be removed should be placed centrally where this allows safe access to the surrounding surfaces.

3.4 Excessive clearing, removal or relocation of furniture and possessions, or delays caused by restricted access, are not included unless specifically stated in the quotation and may be charged as additional work.

3.5 We will take reasonable care when working around items that remain in the working area. However, customers should not leave valuable, fragile, irreplaceable or easily damaged possessions in areas where decorating work is being undertaken.

4. Furniture, Valuables and Possessions

4.1 You are responsible for removing or safely relocating valuable, fragile, sentimental or high-value possessions from the working area before work begins.

4.2 Where furniture or possessions cannot reasonably be removed, we may cover and protect them where appropriate. However, items left in the working area remain at the customer's risk, including where such items could reasonably have been removed or relocated by the customer.

4.3 We accept no responsibility for damage to possessions arising from their being left in the working area, from their movement by you or by us at your request, or from the normal risks associated with decorating work being undertaken around them, except where the damage is caused by our negligence or other liability which cannot lawfully be excluded or limited.

4.4 For the avoidance of doubt, we are not responsible for acting as an insurer of customers' possessions. Customers remain responsible for arranging their own insurance for valuable items, including televisions, computers, artwork, antiques, ornaments and other high-value possessions.

4.5 If we consider an item to be too valuable, fragile, inaccessible or unsuitable to remain in the working area, we may require you to remove or relocate it before work starts.

5. Existing Defects and Hidden Conditions

5.1 Quotations are based on visible conditions at the time of inspection or quotation.

5.2 We are not responsible for defects, failures or deterioration arising from underlying conditions that were not reasonably visible or identifiable before work commenced.

5.3 Such conditions may include, without limitation:

• damp or moisture;

• water damage;

• loose or blown plaster;

• unstable or defective surfaces;

• cracks caused by structural or building movement;

• failed or incompatible previous coatings;

• wallpaper or adhesive failure;

• mould or contamination;

• defective substrates; and

• previous repairs or preparation that have failed.

5.4 Where such conditions are discovered, additional preparation, remedial work or materials may be required. We will discuss the work and any additional cost with you before proceeding where reasonably practicable.

5.5 Painting or decorating over an underlying defect does not constitute a guarantee that the defect will not subsequently reappear.

6. Changes and Additional Work

6.1 Any change to the agreed scope of work may affect the price and/or completion date.

6.2 Additional work requested by you will be charged at the applicable labour and material rates or at a separately agreed price.

6.3 Where reasonably practicable, additional work will be agreed with you before it is undertaken.

6.4 If additional work is necessary to allow the originally agreed work to be completed properly or safely, and the need for that work could not reasonably have been identified beforehand, we will explain the position and agree the appropriate course of action with you.

7. Access and Working Hours

7.1 Standard domestic working hours are:

Monday to Thursday: 8:15am–4:30pm
Friday: 8:15am–2:00pm

7.2 Commercial works may be undertaken outside these hours, including evenings, nights, weekends and public holidays, where agreed in advance.

7.3 You must provide reasonable and uninterrupted access to the property or work area at the agreed times.

7.4 Where required, you must provide keys, access codes, alarm information and any other necessary access arrangements in advance.

7.5 If access is unavailable or significantly delayed, we may charge for waiting time, additional attendance, travel or rescheduling where applicable.

7.6 Delays caused by lack of access, restricted access, other contractors, customer decisions or circumstances outside our reasonable control may affect the estimated completion date.

8. Completion Dates

8.1 Any completion date or duration provided in a quotation is an estimate unless expressly stated in writing to be a fixed contractual completion date.

8.2 We will make reasonable efforts to complete the work within the estimated timeframe.

8.3 Completion may be delayed by unforeseen preparation requirements, additional work, restricted access, customer-requested changes, other trades, material availability or circumstances outside our reasonable control.

9. Other Trades and Subsequent Work

9.1 Making good, repairs or touch-ups required as a result of work carried out by another contractor or third party after our decorating work has been completed are not included in the quotation.

9.2 Such work will be treated as additional work and may be charged separately.

9.3 We cannot guarantee the performance or longevity of our decorating work where subsequent building, plumbing, electrical, joinery or other works affect the decorated surfaces.

10. Workmanship and Defects

10.1 We will carry out the agreed decorating services with reasonable care and skill.

10.2 If you believe there is a genuine defect in our workmanship, you should notify us as soon as reasonably practicable after discovering it and provide reasonable details of the issue.

10.3 We will be given a reasonable opportunity to inspect the alleged defect and, where appropriate, put the work right.

10.4 We are not responsible for defects or deterioration caused by:

• underlying building or substrate defects;

• damp, condensation or water ingress;

• structural movement;

• failure of existing coatings or materials;

• work carried out by other contractors;

• damage caused after completion;

• customer interference or alteration;

• normal wear and tear; or

• circumstances outside our reasonable control.

10.5 Nothing in this section limits any statutory rights that apply to consumer customers.

11. Payment

11.1 Unless otherwise agreed in writing, payment is due in full upon receipt of our invoice.

11.2 For larger projects, we may require a deposit and/or staged payments. Where applicable, these will be stated in the quotation or agreed separately before work commences.

11.3 If additional work or materials are agreed during the project, these may be invoiced separately or included in the final invoice.

11.4 If payment becomes overdue, we reserve the right, where legally permitted, to suspend further work until outstanding amounts are paid.

11.5 Commercial customers may be charged interest and compensation for late payment where permitted by the Late Payment of Commercial Debts legislation.

11.6 Nothing in these Terms & Conditions prevents a consumer from exercising a genuine legal right to challenge an invoice or withhold payment where the law permits them to do so.

12. Cancellation and Rescheduling by the Customer

12.1 We reserve working time specifically for confirmed bookings. Customers should therefore provide as much notice as reasonably possible if they need to cancel or reschedule.

12.2 For commercial customers, where a confirmed booking is cancelled or substantially rescheduled at short notice, we may charge reasonable costs and losses directly resulting from the cancellation, including unrecoverable labour, travel, accommodation, materials or other costs, subject to applicable law.

12.3 For consumer customers, any cancellation charge will be limited to an amount that is fair and proportionate to our reasonable losses and costs arising from the cancellation.

12.4 Our standard cancellation policy is:

• 5 or more full working days' notice: normally no cancellation charge;

• less than 5 working days' notice: a charge of up to 30% of the quoted price may apply where reasonably justified by our losses;

• less than 48 hours' notice: a charge of up to 50% may apply where reasonably justified by our losses.

12.5 These percentages are not intended to create an automatic penalty. Any amount charged will take account of the circumstances, costs already incurred, work already carried out and our ability to reasonably reduce our losses by rebooking the time.

12.6 Failure to provide agreed access may be treated as a cancellation or aborted visit and may result in reasonable charges where applicable.

12.7 We may waive or reduce a cancellation charge at our discretion in appropriate circumstances, including serious illness, severe weather, emergencies or other exceptional circumstances.

13. Cancellation or Postponement by Randle Decorating Services

13.1 We may postpone or reschedule work where circumstances outside our reasonable control make it unsafe, impractical or impossible to carry out the work as agreed.

13.2 This may include serious illness, severe weather, unsafe site conditions, emergency situations, loss of access, material shortages or other circumstances beyond our reasonable control.

13.3 Where we need to postpone work, we will notify you as soon as reasonably practicable and seek to agree an alternative date.

13.4 Where we cancel a contract and you are legally entitled to a refund, we will refund any amount properly due to you.

14. Health, Safety and Site Conditions

14.1 We reserve the right to stop or postpone work where we reasonably consider the working environment to be unsafe.

14.2 This may include unsafe access, hazardous materials, dangerous electrical conditions, excessive damp or mould, structural concerns, dangerous behaviour, or other health and safety risks.

14.3 Any additional work required to make the area safe or suitable for decorating may be charged separately where appropriate.

15. Waste Disposal

15.1 Disposal of waste, packaging and used materials is not included unless specifically stated in the quotation.

15.2 Waste will normally be neatly bagged and left on site.

15.3 If you require waste to be removed from site, this must be agreed in advance and may incur an additional charge.

16. Liability

16.1 We will take reasonable care when carrying out the agreed work.

16.2 Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which applicable law does not permit us to exclude or limit.

16.3 Subject to clause 16.2 and applicable law, we are not responsible for losses that are not reasonably foreseeable, indirect losses, or losses arising from circumstances outside our reasonable control.

16.4 Nothing in these Terms & Conditions removes or restricts statutory rights applicable to consumer customers.

17. Customer Responsibilities

17.1 You are responsible for providing accurate information about the property, the requested work and any known defects or problems affecting the working areas.

17.2 You must inform us of any known asbestos, hazardous materials, leaks, damp, structural problems or other conditions that could affect the works.

17.3 You are responsible for ensuring that the property is reasonably accessible and that any required permissions have been obtained before work begins.

17.4 You must not interfere with wet paint, coatings or other work in progress and should follow any reasonable instructions provided by us regarding drying and curing times.

18. Colour and Finish

18.1 Colour perception can vary depending on lighting, surrounding colours, surface texture and the condition of the substrate.

18.2 Where you select colours or finishes, you are responsible for confirming your final choice before application.

18.3 Where a specific finish, sheen or colour is requested, the result may vary depending on the existing surface and substrate.

19. Complaints

19.1 If you have a concern about our work, please contact us promptly so that we have a reasonable opportunity to investigate and, where appropriate, put the matter right.

19.2 We aim to resolve genuine workmanship issues fairly and professionally.

19.3 Nothing in this complaints procedure limits your legal rights.

20. Consumer Rights

20.1 Where you are a consumer, these Terms & Conditions are subject to applicable UK consumer protection legislation.

20.2 Nothing in these Terms & Conditions is intended to exclude, restrict or remove any statutory right that cannot legally be excluded or restricted.

20.3 Where consumer law gives you a right to cancel, obtain a remedy, require repeat performance, receive a price reduction or exercise any other legal remedy, those rights remain unaffected.

20.4 Where the law requires specific cancellation information or a cancellation period for a particular contract, we will comply with those requirements.

21. Commercial Customers

21.1 Where you are contracting with us in the course of your business, these Terms & Conditions apply together with any specific terms agreed in the quotation or contract.

21.2 Nothing in these Terms & Conditions excludes or restricts any liability which cannot legally be excluded or restricted.

22. Governing Law

22.1 These Terms & Conditions are governed by the law of England and Wales.

22.2 Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights that apply to consumer customers.

23. General

23.1 If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

23.2 No waiver by us of any breach shall constitute a waiver of any subsequent breach.

23.3 These Terms & Conditions, together with the quotation and any written variations agreed between the parties, form the basis of the agreement for the services.

Randle Decorating Services reserves the right to update these Terms & Conditions from time to time. The version applicable to your booking will be the version provided or made available to you at the time the contract is agreed.