Exclusions:

All quoted costs exclude paint and materials unless otherwise stated. Material prices are subject to change, and additional products may be required subject to site conditions and preparation requirements identified during the works.

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Paint Specification:

All quotes are based on the use of Trade paints only, (e.g. Dulux

Trade) as opposed to the retail ‘dulux’ version. This is because trade paints have a

higher opacity and better coverage over their retail equivalent. The higher opacity of

trade paint mean there’s less chance of the substrate grinning through and therefore

less coats are required. The paints life is also extended as trade quality paints usually

hold there colour longer and are more durable than retail paints.

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Amendments to Quotation:

All quotations and estimates are based on the information

provided at the time of issue. Should the scope or nature of the work change, the

pricing may be revised accordingly to reflect adjustments in both labour and material

costs.

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Preparation Requirements:

The quotation provided is based on the property being in a reasonably clear and accessible condition.

Standard preparation and minor obstructions are allowed for within the price.

Customers are required to remove all small items, wall decorations, and personal belongings from the

working area prior to commencement. Where possible, furniture should be relocated to another room, with

larger items placed centrally to allow access.

However, excessive clearing, removal of large quantities of items, or delays caused by restricted access are

not included within the quoted price and will be charged as additional work.

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Liability:

While every effort will be made to handle all items with the utmost care, no

responsibility can be accepted for any damage to or from the moving of furniture or possessions that remain

in the working area. Any items that cannot be removed will be appropriately covered and protected;

however, they remain in place at the customer’s own risk.

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Quote and Payment Terms:

Payment is due in full upon receipt of invoice. This quotation is valid for 14 days from the date of issue and

may be subject to revision thereafter. Cheques are not accepted as a method of payment.

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Waste Disposal:

Disposal of waste, packaging, or used materials is not included in this quotation. All waste will be neatly

bagged and left on-site. If removal is required, arrangements must be made in advance. This service can be

provided at an additional cost, subject to agreement prior to the commencement of work.

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Working Hours & Access

Standard working hours are Monday to Friday, 8:15am – 4:30pm.

For commercial properties, work can be carried out at any time — including evenings, nights, weekends, and

public holidays — by prior arrangement. Please ensure site access is available during the agreed times. Keys

and alarm codes must be provided in advance where applicable. If access requires attendance to disable

alarms or collect keys on site, please confirm arrangements beforehand to avoid delays. Restricted or

delayed access may result in additional charges for waiting time or rescheduling and may affect completion

timeframes.

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Cancellation and Rescheduling:

Confirmed bookings require a minimum of five full working days’ notice for cancellation or rescheduling.

Cancellations made within five working days of the agreed start date will incur a 30% charge of the total

quoted amount. Cancellations made less than 48 hours before the scheduled start date will be charged at

50%, due to the difficulty in rebooking the time at such short notice. All cancellations or postponements

must be submitted in writing (via email or text) and acknowledged by Randle Decorating Services. Failure to

provide access to the site on the agreed start date will be treated as a cancellation and charged accordingly.

Exceptions may be granted at our discretion in cases such as severe weather, serious illness, or other

genuine emergencies, where reasonable notice is given. If Randle Decorating Services needs to postpone for

any reason, clients will be notified as early as possible and offered an alternative date without penalty.

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Existing Defects & Hidden Issues:
Quotations are based on visible site conditions at the time of inspection. Randle Decorating Services cannot be held responsible for defects, failures, or additional preparation requirements caused by underlying issues not visible prior to commencement, including but not limited to damp, loose plaster, unstable surfaces, previous coating failure, or water damage. Any additional remedial work required will be discussed and charged separately.

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Following Trades:
Any making good, touch-ups, or repairs required due to works carried out by other trades following completion are not included within the quotation and will be chargeable separately.